Les Planeses Policy

DEPOSIT- FINAL PAYMENT

Once the reservation has been requested, we send an e-mail with the pre-booking details to be able to transfer the deposit of 30% of the total amount.

If, after 3 days from the receipt of the pre-booking by the customer, the payment and confirmation or the receipt have not been received, the dates will be free again.

The remaining amount will be paid on arrival in cash or by card, by transfer several days before.

The accommodation is in the category of housing for tourist use (HUT), the tourist tax will be €1.1 per night and person over 16 years of age to be paid in cash on the day of arrival.

RESERVATION CONFIRMATION

Once payment and confirmation have been received and verified, we will send an e-mail with the confirmed reservation.

REGISTRY OF TRAVELERS

According to the regulations of the Generalitat, we will need the data of all people (name, surname, DNI, date of birth, population). We will send a link to access the check-in procedure individually and it can be done both by mobile phone and computer.

CANCELLATIONS

Cancellation of the reservation may result in the following penalties:

- 50% of the payment and deposit, when the cancellation is made between 21 and 30 days before the date of entry

- 100% of the payment and deposit, when the cancellation is made between 1 and 21 days before the date of entry

ENTRY AND EXIT HOURS

Entry time is between 4:00 p.m. and 9:00 p.m. It will be necessary to inform in advance of the expected time of arrival and on the same day in case of major unforeseen events. inform by telephone.

Departure time for long holiday bookings will be until 10:00 AM Short weekend and bridge bookings can be until 5:00 PM

MAXIMUM CAPACITY

Occupancy of the accommodation, both inside and outside, will be limited to the number of people indicated in the reservation, including children aged 2 and over. Children under the age of 2 who sleep in a cot are not taken into account for the purposes of maximum capacity.

We have a high chair and cot on request (1 set per house)

PET ANIMALS AND TOBACCO

Pets are not allowed. Any doubts on the subject should be consulted beforehand.

Smoking is not allowed inside the house.

HOUSE EQUIPMENT, SERVICES AND DISTRIBUTION OF THE ROOMS

We offer the complete rental of the house with all the equipment. There is an equipped kitchen, household appliances, one large and one small towel per person, hand soap, toilet paper in the bathrooms, basic cleaning kit.

You can check the plan of the house and the rooms on the website, we would appreciate it to check if it suits the needs of the group, Any possible variation must be checked with the owner prior to arrival.

OBLIGATIONS DURING THE STAY AND WHEN LEAVING THE HOUSE.

It is necessary to deposit and separate for recycling the rubbish in the container at the entrance of the house during the stay.

Report material incidents if this is the case.

We would appreciate making good use of the house, furniture and equipment. Ventilate the house sufficiently during the winter, do not waste light and heating, close windows in case of storms and wind, as well as the access doors when you do not stay in the property.

Although the house is isolated, the noise regulations must be strictly observed after 9:00 p.m. "Disco type" parties are not allowed with music devices and speakers inside or outside the house that may disturb or endanger the furniture and contents of the house due to noise.

On the last day, you do not need to remove the sheets and duvets, you can deposit the shower and hand towels in the buckets in the bathrooms.

The interiors and exteriors must be left tidy, clean the kitchen and appliances, utensils, crockery and cutlery, remove the remains of food and liquids.

BAIL

There is a deposit of €150.00 to €500.00 in cash on arrival or by holding the balance on the bank card which will be canceled or returned no later than 48 hours after departure, once the cleaning is done end of the house Appropriate use must be made of all the equipment and furniture both inside the house and outside and the pool. Any extra expenses for damages or extra cleaning hours may result in retention of the deposit.